TERMS & CONDITIONS
There Terms and Conditions are applicable for ALL orders made at spytek - for all online, email, telephonic as well as physical walk in orders from our offices and or branches.
Spytek Surveillance provides their services to you subject to the following conditions. If and when you visit and/or shop at Spytek Surveillance, you accept these conditions. Please read these terms and conditions before using the Spytek website, and or purchasing any of our products and/or services. The terms and conditions set out the basis on which you are allowed to use our website, acquire our products or subscribe to and use our services, and constitute the terms of our agreement with you which will arise if you continue to use this website, order any of our products or subscribe to our services.
Your use of this website, or the purchase of our products or subscription to our service, constitutes acceptance of these Terms which govern your relationship and any transaction with Spytek. If you do not agree to these Terms, please do not use this website, order any of our products or subscribe to our services. We cannot guarantee that the format, content or layout of our website, product or services will stay the same.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Spytek’s relationship with you in relation to this website and our products and/ or services.
The term “Spytek” or “us” or “we” refers to the owner of the website whose registered office is 16 Desmond Road, SandGate Office Park, Kramerville, Sandton, Johannesburg, Gauteng, S.A. Our company registration number is 2004/034022/23. The term “you” refers to the purchaser of our products and/ or software(s), user and/ or viewer of our website.
The term “product(s)” refers to the products Spytek sells, advertises, promotes and markets. The term “software” refers to any cellphone/ mobile phone or PC or Laptop software that Spytek sells, advertises, promotes and markets.
The use of our website(s) is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.
Special orders or items not in stock or not stocked.
Special Orders are orders specifically sourced for and on behalf of a client. This may be due to stock quantities we do not ordinarily keep or items we do not ordinarily keep in stock.
All special orders and non refundable, may not be returned or exchanged (as we do not stock the items ir those quantities) and may not be canceled once placed and once goods have been sourced.
Special orders require a deposit or full payment before the item is sourced.
Other Items: We do not keep stock of all items, and under such conditions the client will have to place a special order for that item / products. We will require a non -refundable, non-transferable deposit for that special order to be placed for the client.
Delivery times for special orders are estimated at 7-14 working days.
Cancelation of special orders once placed and deposit paid will lead to forfeit of paid non-refundable deposit.
Special quantity orders that are not in stock are subject to a 50% deposit for the order to be processed and goods sourced for the client. Please note deposits paid for special orders are non-refundable once the goods have been sourced and/or order had been confirmed. Back orders have an estimated ETA of 7-21 working days depending on items ordered and quantities. Special orders can not be canceled nor deposits refunded as the goods ordered will be and have been sourced for the client as per their mandated request, as stipulated in the PI and / or quote and confirmed by payment of deposits.
Failure to make final payment within one calendar month from date of client being notified of arrival of goods will result in the order being canceled. your deposit will remain non-refundable and may not be transferred to any other order nor may be transferred to be credit in any future orders.
Continuing with any special order shows agreement and acceptance of these terms and conditions.
Prices
Due to changing cost and availability, we reserve the right to alter our prices. Our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, Spytek does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without notice.
Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
Cancellations - excluding Special orders
For items IN STOCK - In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization number. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and possible restocking fees.
To cancel the month-month monthly service fees on GPS services, we must have the request in by the 20th of the month in writing or email to avoid being charged again on the 22nd of the month for the following month. Purchase of the any GPS system constitutes agreeing to the activation and monthly service fees chosen upon sale.
Returns
At Spytek, we stand behind all of our products for all of our customers. Most issues can be resolved by a quick phone call to our Support team. In the rare case that a product isn’t working or fails to meet your needs we’ll quickly provide a replacement, exchange, or store credit – within the product’s warranty period. We do not however offer credit on any Software purchases. We do not offer cash refunds. Only faulty units may be returned and within the warranty period specified for that product. The onus is on the purchaser to arsertain the warranty period for the goods they are purchasing from Spytek. Approved product returns or Order cancellations will be charged a 15% cancellation and handling fee.
Disclaimer
Make sure you read the disclaimer prior to purchasing our products or installing our software(s). The disclaimer is provided as a sole document as well as a part of license agreement for our products. Using our products or installing our software(s) signifies that you have read, understood and accepted all the statements in the disclaimer.
Spytek and/ or the people involved in creating and distributing our product(s) and/ or software will never be liable for any loss of profit, physical or psychological damage, legal problems (including but not limited to being arrested and prosecuted). By purchasing, using our products and/or downloading and installing the software(s). You signify that you have read and accepted our products disclaimer and the software license agreement and the disclaimer. Spytek disclaim any responsibility for any action of final users. It is the final user’s responsibility to obey all applicable government and legal laws.
In some areas it may be a legal offense or crime to install our products and/ or software onto a property and/ or phone you do not own, without the owners awareness & consent. We do not condone the use of our products and / or software for any illegal purposes. By purchasing, download or using our products, software and services in any way, form or fashion, you acknowledge & approve the following:
You represent that the product and/or software(s) will be used exclusively in a lawful manner. If you’re in doubt as to the legality of your planned usage we require you consult with a registered attorney for the jurisdiction where you intend to use the product and/ software(s).
You acknowledge you own the property and/ or mobile phone you will install the product and/or software(s) on, or have consent from the owner to administrate the device & install product and or/ software onto it.
Spytek will never release any of your private information or account data for any reason whatsoever, EXCEPT under threat of legal action or court order. If you use our products and/ or software(s) to commit a crime & a warrant or subpoena for records is issued by court order as part of an ongoing investigation, we are legally bound to comply. This may include the release of purchase information or other customer data as ordered by a judge or court of law.
You acknowledge that you are solely responsible for how you use the products and/ or software, & for complying with all relevant laws in your area. You also acknowledge that neither Spytek, nor any of its agents, affiliates, directors, employees & associates may be held liable, responsible or accountable for any type of damage, litigation or other legal action, which may arise either from your legal or illegal use of our products and/ or software, websites, or any other software & under no circumstances will you be eligible for any form of compensation from the aforementioned.
Spytek or the people involved in creating and distributing their product(s) and/ or software will never be liable for any loss of profit, physical or psychological damage, legal problems (including but not limited to being arrested and prosecuted). By purchasing and/or using our products and/or downloading and installing the software(s). You signify that you have read and accepted our products disclaimer and the software license agreement and the disclaimer. Spytek disclaim any responsibility for any action of final users. It is the final user’s responsibility to obey all applicable government and legal laws.
Spytek shall not be liable for any loss of profits or any damage, direct or indirect, consequential or otherwise sustained by the purchaser whether or not caused by the negligence of the seller, its agents or employees.
CELLPHONE & PC SPY SOFTWARE
Disclaimer prior to purchasing our products or installing any of our software - The disclaimer is provided as a sole document as well as a part of license agreement for our products. Using our products or installing any of our software signifies that you have read, understood and accepted all the statements in the disclaimer.
Usage of our software products indicates agreement to our license agreement or any of the statements in the disclaimer document, should you not agree to this you should immediately remove this software from your Mobile Phone / Cellphone or Handset, computer hard-drives and removable media and cease using it. Otherwise you signify that you accept all the statements in the disclaimer document and license agreement and it is solely your responsibility to use or misuse the software!
User Agreement:
Possibility of Misuse- The software in general can be used for malicious purposes. Software products created and distributed by Spytek are not intended but can be used for intruding third party privacy matters.
To put it simple, the maker of the software expects that his products be used for controlling minors, employees (with consent) or monitoring spouse activities (if that does not break any of your national, local, state, or federal laws). However, the creator of the software realizes that his products can be used for intruding other’s privacy and even for unfair competition. Spytek disclaim any responsibility for such acts as they are possible only as a willful act of a person using the software for such purposes and this given person takes the sole responsibility for all such actions.
In other words: if you buy a hammer (intended for driving nails to the wooden plank) and use it for breaking your neighbor’s window you are the only person responsible for this action and not the maker / seller of the hammer.
Possibility of Legal Interference: Before using any of our products, you must understand that under some circumstances and under certain legal conditions your use\misuse of the software can lead you to a court (a legal action can be taken against you). Make sure using our software does not interfere with your local laws. You must understand that if your actions will be classified as ‘intruding third party privacy’ you will be the only person responsible for this. Spytek will never take responsibility for any action of final users.
It is the final user’s responsibility to obey all applicable local, state, and federal laws.
***** NB: Please note the CSSP an PC software is active and activated from date of purchase and will expire a month from DATE OF PURCHASE, regardless if installed onto the Target Phone (TP) or Target PC (TP) and activated or not.
By purchasing this software:
- You agree to the Spytek and PC Spy and Cellphone Software Legal Requirements and Usage Agreements.
- You acknowledge that a refund will not be given for deployment-related or installation-related issues with third-party software.* - No refunds or credit notes are given on Software products.
- You have verified that the computer and/or cellphone and/ or tablet to be monitored is running a compatible version of the operating system for the Spytek PC Spy and Cellphone Spy Software to be fully functional.
- You are aware that with software deployment and installation physical and unlocked access to the target cellphone and/or target PC will be required to install the software.
About Us
SPYTEK is South Africa's leading Surveillance (SPY) and Security Equipment Distributor committed to providing hi-tech surveillance and security intelligence equipment to its customers through the supply of world-class equipment and software products.
Our Sales are focused on: Retail Consumers, Dealers and Government Agencies (Internationally).
Our mission is to be the distributor of choice for our end user customer and our resellers, providing excellent products, technology, service and support and thereby always exceeding their expectations.